• Waytoshop.com charges 15 AED flat as delivery charges for all Emirates.
  • Normal delivery time within Dubai is two to three workings days. For other Emirates, it is four to Six working days.
  • The countdown for the delivery begins once the customer receives the order confirmation. Order confirmations are done 24 – 36 hours after receiving the order. Delivery date is usually mentioned in the order confirmation.
  • A customer service agent will call you to confirm the delivery details mentioned in the order – the delivery will be effected once the details are confirmed
  • Order processing and shipping is handled during working hours – Saturday to Thursday 9.00am-6.00pm
  • In the case of multiple items ordered for delivery to the same address, Waytoshop.com cannot guarantee the delivery of all the items together as they may be dispatched separately from different sources. There is no additional cost to the customer for deliveries that are shipped in parts by us.
  • Our order is completed once the items are delivered to the address specified in the order and payment is received in full. Waytoshop.com is not responsible for any loss, breakage or damage that might occur after this point.
  • If your items are not delivered within the time frame specified in the order confirmation email, please contact our customer care at +971 4 346-8075 or send an email to sales@Waytoshop.com, quoting the order number mentioned in your email.
  • Customers will be notified if there is a delay in delivery from our side and we are unable to stick to the delivery dates mentioned in the order confirmation. In the case of a delay from our side, the customer has the option to cancel the order with a full refund (without any cancellation fees). The amount will be refunded in the same mode of payment as received.
  • While delivering your order, Waytoshop.com will make a maximum of three attempts within 24 hours to contact you at the numbers provided. In case the customer is not reachable on the day of delivery and/or does not accept the delivery of products during these attempts, Waytoshop.com reserves the right to cancel the order(s) at its discretion. If the customer has already paid for the goods then the amount will be refunded in the form of a store credit voucher for use within one month.
  • Waytoshop.com delivers across the UAE. This includes Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Um Al Quwain, Ras Al Khaimah and Fujairah. City limits apply, which means, unfortunately, we can’t get goods out to your oil rig, dates plantation, military base or any other top secret location. We are also unable to deliver to areas that are under customs regulations including Jebel Ali Free Zone, Dubai Airport Free Zone, and SAIF Zone and other zones that are regulated by customs in the Emirates.

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